Shipping policy

How long will my order take to arrive?

All Unigo orders are processed and prepared for shipment within 2–5 business days.
Delivery usually takes 7 business days after shipping for most destinations worldwide, unless otherwise stated in the product description.

Occasionally, we offer priority shipping options (e.g. 3–8 days) during special promotions.
You can always find accurate delivery times on each product page — shipping times may slightly vary depending on the item and destination.

How does shipping work?

Unigo partners with trusted global fulfillment centers to ensure the best quality and prices for our customers.
Your order may be shipped from different warehouses depending on stock availability, which means you might receive multiple packages for a single order.

We typically use USPS, FedEx, and other reliable carriers for delivery.
Because we ship internationally, most orders arrive within 1–3 weeks (business days) depending on your location and customs processing.

Don’t worry if your tracking hasn’t updated right away — each order comes with a tracking number, and we’re here to assist at any time.

Our 24/7 email support team is always ready to help — just reach out if you need any assistance.

How can I return an item?

Please refer to our Return Policy for detailed information.
If you need extra help, email us at info@unigostore.com and we’ll take care of it as quickly as possible.

How long will it take for you to reply to my message?

We’re proud to offer one of the fastest response times online!
Most messages are answered within 1–3 hours, but please allow up to 24 hours during weekends or holidays.
We guarantee friendly, helpful, and efficient customer support — every time.